Olivia Quido Clinical Skincare

Olivia Quido-Co is the founder of Oskin Med Spa and Olivia Quido Clinical Skincare, a master esthetician with nearly 20 years dedicated to helping clients look and feel their best.

In 2021, Olivia came to Product 360 Creative for a brand and packaging refresh. I designed the new logo and packaging, elevating the look while keeping it recognizably hers and modernizing the brand without losing the trust and familiarity she had built with her clients.

What started as a rebrand has grown into a full creative, digital, and ecommerce partnership. In 2026, I provided creative direction, art direction, and strategy for the brand’s new website and led its migration to Shopify 2.0. I lead creative and strategy for email, SMS, and online sales, manage Klaviyo, and oversee art direction, creative direction, and creative strategy for digital ads alongside the brand’s ad buyer. I run Shopify and Klaviyo analytics and adjust strategy based on what the data shows.

I also manage the Shopify store front to back, including Rebuy upsells and the subscription program, and I created, implemented, and manage the brand’s loyalty and rewards program. On the customer side, I created and run a new customer service program that pairs the brand’s virtual assistants with AI, improved the virtual consultation program, and built a new returns program. I train and support the virtual assistants and evaluate and implement technology upgrades to keep the brand running efficiently.

oliviaquido.com